Choose Your Perfect Plan

Compare features and find the ideal solution for your needs. All plans include our core features with flexible optional add-ons.

Plan Features

Compare what each plan offers

Basic

€ 49,00 /month
+ 0.00 one-off
⭐ Popular

Essentials

€ 69,00 /month
+ 0.00 one-off

Business

€ 99,00 /month
+ 0.00 one-off
Shared inbox solution, Help desk and ticketing
5 users included, extra users can be added in checkout
5 users are included in each plan. This include an admin account for Managed FreeScout to follow up on maintenance and support. Extra users can be added in the checkout.
€4,95 per extra user per month
€6,95 per extra user
€8,95 per extra user
Hosting: storage (NVMe)
Unlimited data traffic, backups, SSL certificates, 99.9% uptime.
5 GB
10 GB
20 GB
Extra storage can be added in the checkout
More storage easily available.
€10,00 per 5 GB
€10,00 per 5 GB
€10,00 per 5 GB
FreeScout modules included
Some plans have a number of modules included to get you going in a breeze.
no modules included
32 (€210+) modules included
43 (€350+) modules included
Maintenance: Backups and Updates
Monthly backups, core application and modules updates
Support
Any kind of support requests can be submitted by email and our support staff will be happy to help you out. Faire Use Policy (FUP) applies.
FUP applies **
FUP applies **
FUP applies **
Mailboxes
Improve efficiency and customer satisfaction with this game changing shared inbox solution.
unlimited *
unlimited *
unlimited *
Agents / Users
Agents are easily organized with roles and permissions.
unlimited *
unlimited *
unlimited *
Conversations / Tickets
Create order in the chaos of (Outlook) email inboxes that are managed by multiple users/agents. Assign, prioritize and track your tickets with ease.
unlimited *
unlimited *
unlimited *
Assigning conversations
Create order in the chaos of (Outlook) email inboxes that are managed by multiple users. Assign, prioritize, and track your tickets with ease.
Conversation statuses
Manage ticket progress with clear statuses like Active, Pending, and Closed for better workflow visibility and process optimization.
Forwarding conversations
Forward any conversation to an external email address while keeping a copy in FreeScout for reference.
Merging conversations
Combine duplicate or related conversations into a single thread for clarity and continuity.
Moving conversations between mailboxes
Reassign a conversation from one mailbox to another without losing its history.
Notifications
Receive in-app or email alerts for new tickets, replies, and updates to stay on top of activity.
Starred conversations
Mark important conversations with a star to quickly find and revisit them later.
Phone conversations
Log and manage phone calls as conversations to maintain a complete interaction history.
Conversation Collision Detection
Get notified when another agent is replying to the same conversation to prevent duplicate responses.
Conversation tracking
A notification that the recipient opened the ticket.
Search & Filters
Quickly find conversations using keyword search and filter by status, mailbox, or assignee.
Internal notes
Add private comments to conversations to share internal context without the customer seeing it.
Automatic refresh
Keep your inbox up to date automatically without needing to manually reload the page.
Auto replies
Configure automatic acknowledgment messages for new incoming conversations.
Multilingual Interface
FreeScout is available in multiple languages for agents and administrators, allowing each user to select their preferred interface language.
FreeScout Modules
Checklists Module
Add internal checklists to a ticket
One-off
optional
included
included
Custom Fields Module
Add extra data fields to tickets
One-off
optional
included
included
Custom Folders Module
Organize tickets with your own folders
One-off
optional
included
included
Tags Module
Add tags to conversations for fast categorization
One-off
optional
included
included
Saved Replies Module
Canned responses for frequent queries
One-off
optional
included
included
Send & Close Module
One-click ?send and close? reply button
One-off
optional
included
included
Sticky Notes Module
Pin notes at top of conversation
One-off
optional
included
included
Followers Module
Users can ?follow? conversations
One-off
optional
included
included
Mentions Module
Mention users to notify them without reassigning
One-off
optional
included
included
Workflows Module
Automate routine ticket actions
One-off
optional
included
included
Ticket Number Module
Automatically add ticket IDs to email subjects
One-off
optional
included
included
Ticket Translator Module
Auto-translate incoming messages
One-off
optional
included
included
Sent Folder Module
Adds a ?Sent? view for outgoing replies
One-off
optional
included
included
Extended Editor Module
Additional editing tools in response editor with formatting tools: headers, quotes, code blocks, tables, font colors, etc.
One-off
optional
included
included
Embed Images Module
Include images in email bodies
One-off
optional
included
included
Mailbox Icons Module
Add unique icons per mailbox
One-off
optional
included
included
Inbox Module
Unified ?All Conversations? view
One-off
optional
included
included
Move or Remove IMAP Message Module
Clean up email source after import
One-off
optional
included
included
GDPR Module
Comply with data privacy / GDPR obligations
One-off
optional
included
included
User Fields Module
Add custom fields to user accounts
One-off
optional
included
included
Extra Security Module
Add login reCAPTCHA / IP restrictions
One-off
optional
included
included
Two-Factor Authentication Module
Extra login security for agents
One-off
optional
included
included
Spam Filter Module
Intelligent spam filtering for incoming messages
One-off
optional
included
included
Custom Mailbox Signatures Module
Each mailbox or user a different signature when replying.
One-off
optional
included
included
Keyboard Shortcuts Module
Navigate faster using keys
One-off
optional
included
included
Customization & Rebranding Module
Adjust logos, favicon, branding
One-off
optional
included
included
Dark Mode Module
Dark theme for FreeScout interface
One-off
optional
included
included
Noreply Emails Module
Prevent replies to ?noreply? addresses
One-off
optional
included
included
Office Hours Module
Auto replies outside support hours
One-off
optional
included
included
Customers Management (CRM) Module
Built-in CRM features for customers
One-off
optional
included
included
Send Later Module
Schedule your replies to be sent later
One-off
optional
included
included
Snooze Module
Temporarily hide tickets until you?re ready
One-off
optional
included
included
API & Webhooks Module
Integrate FreeScout with other tools
One-off
optional
optional
included
Reports Module
Real-time support and performance reporting
One-off
optional
optional
included
End-User Portal Module
Customer-facing portal to submit & track tickets
One-off
optional
optional
included
Knowledge Base Module
Customer/self-help knowledge base
One-off
optional
optional
included
Kanban Module
Visual board view of tickets as cards
One-off
optional
optional
included
Live Chat Module
On-site chat interface to capture conversations
One-off
optional
optional
included
OAuth & Social Login Module
Let agents login via OAuth providers
One-off
optional
optional
included
Teams Module
Group agents into teams / departments
One-off
optional
optional
included
Time Tracking Module
Track time spent per ticket
One-off
optional
optional
included
Wallboards Module
Real-time visual dashboards for office displays
One-off
optional
optional
included
Widgets White-Labeling Module
Remove FreeScout branding from widgets
One-off
optional
optional
included
Custom Homepage Module
Redirect or customize your FreeScout landing page
One-off
optional
optional
optional
SAML SSO Module
Enterprise single sign-on support
One-off
optional
optional
optional
Satisfaction Ratings Module
Let customers rate replies
One-off
optional
optional
optional
Auto Login Module
Direct login links from email
One-off
optional
optional
optional
Block External Images Module
Block remote images to prevent tracking
One-off
optional
optional
optional
Customer Data Enrichment Module
Auto-populate customer info from public data
One-off
optional
optional
optional
Easy Digital Downloads Module
Integrate EDD data into FreeScout
One-off
optional
optional
optional
Email Commands Module
Perform actions by sending commands via email
One-off
optional
optional
optional
Export Conversations Module
Download ticket data to CSV
One-off
optional
optional
optional
Extended Attachments Module
Enhanced file handling for tickets
One-off
optional
optional
optional
Faster Search Module
Speed up FreeScout search with Meilisearch
One-off
optional
optional
optional
Global Mailbox Module
Centralize conversations across mailboxes
One-off
optional
optional
optional
LDAP Integration Module
Authenticate users via LDAP / synchronize
One-off
optional
optional
optional
Mail Signing & Encryption Module
Email signing & encryption (PGP / S/MIME)
One-off
optional
optional
optional
Mobile Notifications Module
Push alerts to FreeScout mobile app
One-off
optional
optional
optional
Out of Office Module
Mark user availability / auto-responses
One-off
optional
optional
optional
Sender Time Zone Module
Display customer?s local time zone
One-off
optional
optional
optional
Integrations & Notifications FreeScout Modules
WhatsApp Integration Module
Turn WhatsApp messages into tickets
One-off
optional
optional
optional
Facebook Integration Module
Turn Facebook Page messages into tickets
One-off
optional
optional
optional
Twitter Integration Module
Turn Twitter DMs into tickets
One-off
optional
optional
optional
WooCommerce Integration Module
Show WooCommerce data in FreeScout
One-off
optional
optional
optional
Telegram Integration Module
Support via Telegram chat
One-off
optional
optional
optional
Telegram Notifications Module
Push alerts to Telegram
One-off
optional
optional
optional
SMS Notifications Module
Agent alerts via SMS
One-off
optional
optional
optional
SMS Tickets Module
Support via SMS messaging
One-off
optional
optional
optional
Rocket.Chat Notifications Module
Push alerts into Rocket.Chat
One-off
optional
optional
optional
Slack Integration Module
Send notifications / updates to Slack
One-off
optional
optional
optional
Jira Integration Module
Integrate FreeScout with Jira
One-off
optional
optional
optional

Choose Your Plan

Select the perfect plan for your needs

Basic

€ 49,00 /month
+ 0.00 one-off
Shared inbox solution, Help desk and ticketing
  • 5 users included, extra users can be added in checkout €4,95 per extra user per month
  • Hosting: storage (NVMe) 5 GB
  • Extra storage can be added in the checkout €10,00 per 5 GB
  • FreeScout modules included no modules included
  • Maintenance: Backups and Updates
  • Support FUP applies **
  • Mailboxes unlimited *
  • Agents / Users unlimited *
  • Conversations / Tickets unlimited *
  • Assigning conversations
  • Conversation statuses
  • Forwarding conversations
  • Merging conversations
  • Moving conversations between mailboxes
  • Notifications
  • Starred conversations
  • Phone conversations
  • Conversation Collision Detection
  • Conversation tracking
  • Search & Filters
  • Internal notes
  • Automatic refresh
  • Auto replies
  • Multilingual Interface
FreeScout Modules
  • Add internal checklists to a ticket One-off optional
  • Add extra data fields to tickets One-off optional
  • Organize tickets with your own folders One-off optional
  • Add tags to conversations for fast categorization One-off optional
  • Canned responses for frequent queries One-off optional
  • One-click ?send and close? reply button One-off optional
  • Pin notes at top of conversation One-off optional
  • Users can ?follow? conversations One-off optional
  • Mention users to notify them without reassigning One-off optional
  • Automate routine ticket actions One-off optional
  • Automatically add ticket IDs to email subjects One-off optional
  • Auto-translate incoming messages One-off optional
  • Adds a ?Sent? view for outgoing replies One-off optional
  • Additional editing tools in response editor with formatting tools: headers, quotes, code blocks, tables, font… One-off optional
  • Include images in email bodies One-off optional
  • Add unique icons per mailbox One-off optional
  • Unified ?All Conversations? view One-off optional
  • Clean up email source after import One-off optional
  • Comply with data privacy / GDPR obligations One-off optional
  • Add custom fields to user accounts One-off optional
  • Add login reCAPTCHA / IP restrictions One-off optional
  • Extra login security for agents One-off optional
  • Intelligent spam filtering for incoming messages One-off optional
  • Each mailbox or user a different signature when replying. One-off optional
  • Navigate faster using keys One-off optional
  • Adjust logos, favicon, branding One-off optional
  • Dark theme for FreeScout interface One-off optional
  • Prevent replies to ?noreply? addresses One-off optional
  • Auto replies outside support hours One-off optional
  • Built-in CRM features for customers One-off optional
  • Schedule your replies to be sent later One-off optional
  • Temporarily hide tickets until you?re ready One-off optional
  • Integrate FreeScout with other tools One-off optional
  • Real-time support and performance reporting One-off optional
  • Customer-facing portal to submit & track tickets One-off optional
  • Customer/self-help knowledge base One-off optional
  • Visual board view of tickets as cards One-off optional
  • On-site chat interface to capture conversations One-off optional
  • Let agents login via OAuth providers One-off optional
  • Group agents into teams / departments One-off optional
  • Track time spent per ticket One-off optional
  • Real-time visual dashboards for office displays One-off optional
  • Remove FreeScout branding from widgets One-off optional
  • Redirect or customize your FreeScout landing page One-off optional
  • Enterprise single sign-on support One-off optional
  • Let customers rate replies One-off optional
  • Direct login links from email One-off optional
  • Block remote images to prevent tracking One-off optional
  • Auto-populate customer info from public data One-off optional
  • Integrate EDD data into FreeScout One-off optional
Integrations & Notifications FreeScout Modules
  • Turn WhatsApp messages into tickets One-off optional
  • Turn Facebook Page messages into tickets One-off optional
  • Turn Twitter DMs into tickets One-off optional
  • Show WooCommerce data in FreeScout One-off optional
  • Support via Telegram chat One-off optional
  • Push alerts to Telegram One-off optional
  • Agent alerts via SMS One-off optional
  • Support via SMS messaging One-off optional
  • Push alerts into Rocket.Chat One-off optional
  • Send notifications / updates to Slack One-off optional
  • Integrate FreeScout with Jira One-off optional
⭐ Popular

Essentials

€ 69,00 /month
+ 0.00 one-off
Shared inbox solution, Help desk and ticketing
  • 5 users included, extra users can be added in checkout €6,95 per extra user
  • Hosting: storage (NVMe) 10 GB
  • Extra storage can be added in the checkout €10,00 per 5 GB
  • FreeScout modules included 32 (€210+) modules included
  • Maintenance: Backups and Updates
  • Support FUP applies **
  • Mailboxes unlimited *
  • Agents / Users unlimited *
  • Conversations / Tickets unlimited *
  • Assigning conversations
  • Conversation statuses
  • Forwarding conversations
  • Merging conversations
  • Moving conversations between mailboxes
  • Notifications
  • Starred conversations
  • Phone conversations
  • Conversation Collision Detection
  • Conversation tracking
  • Search & Filters
  • Internal notes
  • Automatic refresh
  • Auto replies
  • Multilingual Interface
FreeScout Modules
  • Checklists / Tasks Add internal checklists to a ticket One-off included
  • Custom fields Add extra data fields to tickets One-off included
  • Custom Folders Organize tickets with your own folders One-off included
  • Tags / labels Add tags to conversations for fast categorization One-off included
  • Saved Replies / Canned responses / Quick responses Canned responses for frequent queries One-off included
  • Send & Close One-click ?send and close? reply button One-off included
  • Sticky Notes Pin notes at top of conversation One-off included
  • Following Conversations Users can ?follow? conversations One-off included
  • Mentions Mention users to notify them without reassigning One-off included
  • Workflow automation Automate routine ticket actions One-off included
  • Ticket Number in email subject Automatically add ticket IDs to email subjects One-off included
  • Conversation translations Auto-translate incoming messages One-off included
  • Sent conversations folder Adds a ?Sent? view for outgoing replies One-off included
  • Extended editor Additional editing tools in response editor with formatting tools: headers, quotes, code blocks, tables, font… One-off included
  • Embed Images Include images in email bodies One-off included
  • Mailbox Icons Add unique icons per mailbox One-off included
  • All conversations folder Unified ?All Conversations? view One-off included
  • Move/Remove IMAP messages Clean up email source after import One-off included
  • GDPR feature Comply with data privacy / GDPR obligations One-off included
  • Custom User Fields Add custom fields to user accounts One-off included
  • Advanced security - reCAPTCHA Add login reCAPTCHA / IP restrictions One-off included
  • Advanced security: 2FA Extra login security for agents One-off included
  • Spam Filter Intelligent spam filtering for incoming messages One-off included
  • Custom signatures Each mailbox or user a different signature when replying. One-off included
  • Keyboard shortcuts Navigate faster using keys One-off included
  • Customization & Rebranding Adjust logos, favicon, branding One-off included
  • Dark mode Dark theme for FreeScout interface One-off included
  • Noreply Email warnings Prevent replies to ?noreply? addresses One-off included
  • Office Hours Auto replies outside support hours One-off included
  • Extra Customer features Built-in CRM features for customers One-off included
  • Send Later Schedule your replies to be sent later One-off included
  • Snooze Temporarily hide tickets until you?re ready One-off included
  • Integrate FreeScout with other tools One-off optional
  • Real-time support and performance reporting One-off optional
  • Customer-facing portal to submit & track tickets One-off optional
  • Customer/self-help knowledge base One-off optional
  • Visual board view of tickets as cards One-off optional
  • On-site chat interface to capture conversations One-off optional
  • Let agents login via OAuth providers One-off optional
  • Group agents into teams / departments One-off optional
  • Track time spent per ticket One-off optional
  • Real-time visual dashboards for office displays One-off optional
  • Remove FreeScout branding from widgets One-off optional
  • Redirect or customize your FreeScout landing page One-off optional
  • Enterprise single sign-on support One-off optional
  • Let customers rate replies One-off optional
  • Direct login links from email One-off optional
  • Block remote images to prevent tracking One-off optional
  • Auto-populate customer info from public data One-off optional
  • Integrate EDD data into FreeScout One-off optional
Integrations & Notifications FreeScout Modules
  • Turn WhatsApp messages into tickets One-off optional
  • Turn Facebook Page messages into tickets One-off optional
  • Turn Twitter DMs into tickets One-off optional
  • Show WooCommerce data in FreeScout One-off optional
  • Support via Telegram chat One-off optional
  • Push alerts to Telegram One-off optional
  • Agent alerts via SMS One-off optional
  • Support via SMS messaging One-off optional
  • Push alerts into Rocket.Chat One-off optional
  • Send notifications / updates to Slack One-off optional
  • Integrate FreeScout with Jira One-off optional

Business

€ 99,00 /month
+ 0.00 one-off
Shared inbox solution, Help desk and ticketing
  • 5 users included, extra users can be added in checkout €8,95 per extra user
  • Hosting: storage (NVMe) NVME storage 20 GB
  • Extra storage can be added in the checkout €10,00 per 5 GB
  • FreeScout modules included 43 (€350+) modules included
  • Maintenance: Backups and Updates
  • Support FUP applies **
  • Mailboxes unlimited *
  • Agents / Users unlimited *
  • Conversations / Tickets unlimited *
  • Assigning conversations
  • Conversation statuses
  • Forwarding conversations
  • Merging conversations
  • Moving conversations between mailboxes
  • Notifications
  • Starred conversations
  • Phone conversations
  • Conversation Collision Detection
  • Conversation tracking
  • Search & Filters
  • Internal notes
  • Automatic refresh
  • Auto replies
  • Multilingual Interface
FreeScout Modules
  • Checklists / Tasks Add internal checklists to a ticket One-off included
  • Custom fields Add extra data fields to tickets One-off included
  • Custom Folders Organize tickets with your own folders One-off included
  • Tags / labels Add tags to conversations for fast categorization One-off included
  • Saved Replies / Canned responses / Quick responses Canned responses for frequent queries One-off included
  • Send & Close One-click ?send and close? reply button One-off included
  • Sticky Notes Pin notes at top of conversation One-off included
  • Following Conversations Users can ?follow? conversations One-off included
  • Mentions Mention users to notify them without reassigning One-off included
  • Workflow automation Automate routine ticket actions One-off included
  • Ticket Number in email subject Automatically add ticket IDs to email subjects One-off included
  • Conversation translations Auto-translate incoming messages One-off included
  • Sent conversations folder Adds a ?Sent? view for outgoing replies One-off included
  • Extended editor Additional editing tools in response editor with formatting tools: headers, quotes, code blocks, tables, font… One-off included
  • Embed Images Include images in email bodies One-off included
  • Mailbox Icons Add unique icons per mailbox One-off included
  • All conversations folder Unified ?All Conversations? view One-off included
  • Move/Remove IMAP messages Clean up email source after import One-off included
  • GDPR feature Comply with data privacy / GDPR obligations One-off included
  • Custom User Fields Add custom fields to user accounts One-off included
  • Advanced security - reCAPTCHA Add login reCAPTCHA / IP restrictions One-off included
  • Advanced security: 2FA Extra login security for agents One-off included
  • Spam Filter Intelligent spam filtering for incoming messages One-off included
  • Custom signatures Each mailbox or user a different signature when replying. One-off included
  • Keyboard shortcuts Navigate faster using keys One-off included
  • Customization & Rebranding Adjust logos, favicon, branding One-off included
  • Dark mode Dark theme for FreeScout interface One-off included
  • Noreply Email warnings Prevent replies to ?noreply? addresses One-off included
  • Office Hours Auto replies outside support hours One-off included
  • Extra Customer features Built-in CRM features for customers One-off included
  • Send Later Schedule your replies to be sent later One-off included
  • Snooze Temporarily hide tickets until you?re ready One-off included
  • API & Webhooks Module Integrate FreeScout with other tools One-off included
  • Reports Module Real-time support and performance reporting One-off included
  • End-User Portal Module Customer-facing portal to submit & track tickets One-off included
  • Knowledge Base Module Customer/self-help knowledge base One-off included
  • Kanban Module Visual board view of tickets as cards One-off included
  • Live Chat Module On-site chat interface to capture conversations One-off included
  • OAuth & Social Login Module Let agents login via OAuth providers One-off included
  • Teams Module Group agents into teams / departments One-off included
  • Time Tracking Module Track time spent per ticket One-off included
  • Wallboards Module Real-time visual dashboards for office displays One-off included
  • Widgets White-Labeling Module Remove FreeScout branding from widgets One-off included
  • Redirect or customize your FreeScout landing page One-off optional
  • Enterprise single sign-on support One-off optional
  • Let customers rate replies One-off optional
  • Direct login links from email One-off optional
  • Block remote images to prevent tracking One-off optional
  • Auto-populate customer info from public data One-off optional
  • Integrate EDD data into FreeScout One-off optional
Integrations & Notifications FreeScout Modules
  • Turn WhatsApp messages into tickets One-off optional
  • Turn Facebook Page messages into tickets One-off optional
  • Turn Twitter DMs into tickets One-off optional
  • Show WooCommerce data in FreeScout One-off optional
  • Support via Telegram chat One-off optional
  • Push alerts to Telegram One-off optional
  • Agent alerts via SMS One-off optional
  • Support via SMS messaging One-off optional
  • Push alerts into Rocket.Chat One-off optional
  • Send notifications / updates to Slack One-off optional
  • Integrate FreeScout with Jira One-off optional

* Unlimited
Please take notice that Unlimited always depends on the available disc space for storage. Disc space can always be increased at a reasonable additional cost.

** FUP = Fair Use Policy
Our Support staff will bend over backwards to assist your admins, super users, managers and end-users/agents with all their questions and configuration requests. Nothing makes us happier than satisfied customers. Now, as long as the number of  support requests are reasonably in line with the number of users and the size of your installation, all is well. Managed FreeScout reserves the right to spread the use of our support over time or to reprioritize support requests.