Managed FreeScout
At your service.
Striving for a 9+ customer experience? With Managed FreeScout, you can optimize your Customer Service, Support Desk and company-wide business processes that typically is being organized with shared inboxes that are used/managed by several people.
sales@yourcompany.com, finance@yourcompany.com and returns@yourcompany.com. Just a few examples of shared inboxes that are used in businesses across the globe to manage end-customer and internal communication flows. All perfectly fine in a situation with a limited number of people and a limited number of emails, but it can become increasingly more inefficient quickly with more people managing these inboxes and more customer email exchanges going on. This is where FreeScout comes in.
To make it really work for you, any software tool needs to be flexible and constant adapting to your changing business requirements. Managed FreeScout provides this flexibility by being your inhouse software application manager. You think about your business and your customers, we help you to get more efficient, more effective and to keep cost down.
Experience the difference!
Recognize the Before situation and looking for the After situation?
Managed FreeScout
All the difference.
Customer care / inbound sales teams that work with shared inboxes and collaborate with other departments like Finance, Returns or Quality Control will be more efficient. This means that teams can do more with less (effort, people, hassle, stress).
Up your professionalism, strive for a 9+ customer experience. Focus on quality not on quantity. Happy customers' word of mouth beat advertising any day of the week.
No more Outlook clutter. Structured, organized emailing with workflow automations, checklists, internal notes and so much more will be an absolute game changer. Add a touch of AI to the mix and your team will rock and your customers will be delighted.
A clear overview of active and pending conversations make inbound sales and customer care teams much better performing and manageable.
What we do
The list is long, very long. Just remember that we've got this covered. Choose the right plan for you packed with all you need to get your mail flows organized.
- Business Process Optimization
- Consultancy
- Hosting
- Installation
- Configuration
- oAuth setup
- Setup Mailboxes
- Setup Users/Agents
- Setup Teams of users
- Setup Signatures
- Maintenance
- Application Updates
- Module Updates
- Customizations
- Custom Modules
- Bug Fixing
- Workflow configurations
- Out of office rules / config.
- Custom Fields
- Custom Forms
- Knowledge Base setup & content
- Automatic / Saved / Canned replies
- End-User Portal
- Branding / Customization
- Reports & Dashboards
- API Integrations
- MS Teams integration
- And so much more !!!
Work smarter,
not harder
Efficiency
More customers. More interactions. More questions. More answers. Ultimately more conversations. FreeScout helps to deal with this without adding more and more people.
Effectiveness
Template responses, knowledge base, follow up logic, workflow automations. Each step contributes to doing things right that customers appreciate.
Cost control
How many features of your microwave do you really use? And how much did you pay for them? Right, think now that you get everything the top model has for the price of the budget model.
How does it work.
It is easy, just 4 steps.
If you do what you did, you get what you got.
Now get that show on the road.
Lean back and enjoy the zero-touch ride.
All the frills not the hassle.
Managed FreeScout features.
Below a limited list of the many features that come standard out of the box with FreeScout and
that can be extended with a lengthy list of modules.
Unlimited support agents, tickets, mailboxes, etc.
100% Mobile-friendly.
Multilingual
Seamless email integration.
Built with strong focus on security.
Starred conversations.
Push notifications.
Following a conversation.
Auto replies.
Internal notes.
Forwarding conversations.
Merging conversations.
Moving conversations between mailboxes.
Collision detection – notice is shown when two agents open the same conversation.
Open tracking. See when the recipient viewed the message.
68 Customization and optimization modules.
No stress, no worries
You like zero-touch? No worries, we do everything, and we mean that literally. Well, except answering all your messages of course. All we can do, we will do: hosting, installation, configuration, module selection, configuration, backups, end-user support. Like we said, no worries, we got you covered.
Check out our Packs and customization options on our Features page.
FreeScout Modules
Below a list of the many modules that can be used to customize FreeScout to your needs.
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